Help Center

FAQ's

Ordering your lights

How do I place my lighting order online?

I am happier ordering by phone…Can I give you my details over the phone?

Can I order by fax?

Is it possible to rush my order?

What are my payment options?

Do you have a minimum order quantity?

Do you offer samples?

FAQ’s

Do you have a printed catalogue you can send me?

Do you work with the trade/offer trade prices?

Do you have an affiliate marketing program?

What is your contact information for the press?

I am a manufacturer. How do I introduce my products for consideration?

Where can I read feedback from your customers?

Order tracking and updates

How do I check the status of my order?

Will I get an email confirmation after I place my order?

How do I make changes to my order?

Can I cancel my order?

Shipping

When will my order ship?

Do you ship to Post Office Boxes?

How are the goods packed?

Do you ship internationally?

What is the shipping cost?

What are my shipping options?

Will the items on my order ship together or separately?

What if my order is undeliverable?

My order arrived damaged, what happens next?

Returns exchanges and refunds

What is your return and exchange policy?

How long before I receive my refund?

Can I return bespoke / customized lighting?

Do you charge a re-stocking fee?

Can I exchange my lights?

Security privacy and contacts

Are online transactions on your site secure?

How do you use my contact information?

Our Privacy & Security Policy. Our pledge to you, our customer

Your personal information: what we collect and how we use it

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