Delivery & Returns

DELIVERY:-

Your lights are delivered to Mainland UK and Mainland EU countries free of charge!

Please contact us for cost of delivery to other locations

We deliver to your home with FedEX, DHL UPS and TNT. Large orders are delivered palletised and by prior arrangement.

We ship direct from Italy in most cases. It takes 3 to 4 days for the goods to transit from Italy to the UK.

Lead time – Typically the lead time from you placing your order being ready to ship is 3 to 5 weeks. In the case of Murano chandeliers, large orders, off catalogue, and custom work the lead time is a little longer, typically between 6 and 8 weeks.


RETURNS:-

If you don’t love it we will take it back! – No strings attached- We pay for the cost of the return. (UK Mainland Customers only)

Peace of mind: You have up to 30 days to decide if you like your lighting. If, for whatever reason a fitting does not meet with your total 100% satisfaction, you are welcome to return it. It must be complete, and unlike with many other shops, Italian Lighting Centre has no irritating re-stocking fees. (Does not apply to custom projects or trade orders)

To make the process as easy as possible for you, we also pay for the cost of the return if you are based in the UK!
Please notify us in writing or by phone.

Shipping will be carried out using national couriers. Delivery times are weekdays between 0900 and 1800.
Saturday delivery is available upon request at an additional cost.
We will make every effort to deliver within the time and day stated but we will not be liable for any loss caused to you by late or non delivery on the stated day.

Shipping is considered to be satisfactorily accomplished when the product is first presented at the required delivery address. In the event of a delivery failure due to absence of the purchaser, a notification will be made, to arrange for re-delivery or collection by the purchaser, according to the circumstances.

Light Category

Expected Delivery Time Stock amount

Category A

2-5 Weeks delivery Held stock

Category B

5-8 Weeks delivery Manufactured to order
Category C 10-14 Weeks delivery

Craftsman products

 
To find the category of your chosen light please view the light information.


Our given lead times are as accurate as possible at the time of ordering. If there are any major delays you will be informed.

It is essential that the delivery address is clearly and correctly given. Delivery to an incorrect address given by the customer, will discharge any and every responsibility of the Italian Lighting Centre.

Breakages:

When goods are delivered, they must be examined immediately for breakages; and any signs of damage to the packaging. If this is not possible, the goods must be signed for as “Unexamined”. In this event the goods must be examined within 7 days, and any damage reported in writing to the Italian Lighting Centre. Italian Lighting Centre will replace any breakages that incur during shipping.

Shipping Surcharges:

Delivery charges may increase for items being sent outside of mainland Britain (Northern Ireland, Channel Islands etc).

International Orders:

We are happy and able to supply countries worldwide. Please contact us before you order and we will be quote you an at cost shipping price. Please supply us your location and the products of interest and we will get back to you, with a shipping quote

International Customs Charges:

In some countries, outside of the EU, purchases may be subject to local duties and taxes. Italian Lighting Centre is not responsible for the collection or payment of these duties, and if applied they remain the responsibility of the purchaser.