Join Our Trade Program
Sign up for a trade account to access our exclusive discount, available sitewide. For bespoke projects or large-scale orders, simply reference your registration with our team to receive tailored pricing and dedicated support.
Frequently asked questions
Can I customise the size or finish of a chandelier?
Yes, most of our fixtures can be tailored in size, finish, or configuration to suit your project. Our design team will guide you through the customisation process.
What is the usual lead time for a bespoke lighting project?
Lead times typically range from 6 to 12 weeks depending on the complexity of the design and production schedules. We’ll provide a detailed timeline upon order confirmation.
Can I request samples of materials or finishes?
Yes, we offer finish samples on request to help you make confident design decisions. Please contact our team to request your desired samples.
Do you handle installation or provide support for it?
Yes, we have an in-house installation team and a network of trusted partners across the UK. If you choose to work with your own contractors, we’re pleased to offer complimentary installation guidance to ensure everything is fitted to the highest standard.
What is your return or exchange policy on bespoke items?
Due to the made-to-order nature of bespoke lighting, custom pieces are non-returnable. We ensure all details are confirmed and approved before production begins to avoid any issues.
Can I commission a completely custom design?
Yes, we accept fully bespoke commissions. Share your concept or vision with our team, and we’ll work with you to bring it to life, from initial sketches to final production.
Free shipping is one of the unique selling points
Italian Lighting Specialists
Make your customer feel secured when shopping
International Shipping
f you would like a personal visit to advise on a fixture or project, please contact us to make an appointment.
